Contact Us

We are committed to providing accessible customer support and clear communication throughout the shopping process.

Whether you need assistance with a product, have questions about an existing order, or require help with delivery, payments, returns, or refunds, our customer service team is available to assist you by email.

This page explains how to contact us, what information to include in your inquiry, and when you can expect a response.

1. Customer Service Information

For general inquiries, order assistance, and after-sales support, please use the following contact information.

Customer Support Email: adinagrumblesop588@gmail.com

Website: https://kobca.shop

Customer Service Days: Monday to Friday, excluding public holidays.

Estimated Response Time: 1–3 business days.

Email is our primary customer support channel. Customers can use this address to submit questions, request assistance, or report issues relating to purchases made through our website.

For order-related matters, we recommend contacting us using the email address associated with your purchase.

2. Types of Assistance Available

Our customer support team can assist with various questions and requests, including:

• Product Inquiries: Questions about product details, specifications, availability, and other relevant information.

• Order Assistance: Order confirmations, purchase details, order status, and requests to correct order information.

• Payment Questions: Payment confirmation, transaction concerns, and payment-related inquiries.

• Shipping and Delivery: Estimated delivery times, shipping destinations, tracking details, and delivery delays.

• Returns and Refunds: Return instructions, withdrawal requests, refund status, and reimbursement procedures.

• Exchanges and Replacements: Assistance with damaged, defective, incorrect, or otherwise non-conforming products.

• Order Cancellations: Requests to cancel orders before dispatch or information about applicable withdrawal rights.

• Technical Support: Problems accessing website functions, completing checkout, or receiving order notifications.

• Privacy Questions: Requests concerning personal information, data protection rights, and privacy practices.

If your inquiry concerns another aspect of our website or services, you may also contact us through the same email address.

3. Customer Service Response Time

Our customer service team generally responds to email inquiries within 1–3 business days after receiving your message.

Business days are Monday through Friday, excluding applicable public holidays.

Emails received during weekends or public holidays are generally reviewed during the next available business day.

During unusually busy periods or circumstances requiring additional investigation, a response may take longer.

We make reasonable efforts to review customer inquiries promptly, provide relevant information, and assist with resolving concerns.

Requests involving statutory consumer rights will be handled within any legally required deadlines, regardless of the general customer service response estimate.

4. Information to Include in Your Message

To help us identify your purchase and understand your request, please provide relevant details whenever possible.

For order-related inquiries, the following information is recommended:

• Your order number, if available.

• Recipient's full name.

• Email address associated with the purchase.

• Name or description of the purchased product.

• A clear explanation of your question or concern.

• Shipment tracking number, where applicable.

• Relevant photographs or screenshots, if needed to explain the issue.

Providing accurate information may help us locate the relevant records and resolve your inquiry more efficiently.

For security reasons, please do not send complete payment card numbers, payment passwords, security codes, or other unnecessary sensitive financial information by email.

5. Order Status and Payment Assistance

If you have questions about an order you have submitted, please contact customer support using the email address provided above.

We can assist with inquiries relating to order confirmations, processing status, payment confirmation, and other relevant purchase details.

Please include your order reference whenever possible.

If you need to correct information associated with an order, notify us promptly. Changes may be possible depending on the current processing or dispatch status.

Where a payment issue requires investigation by an external payment service provider, we may provide relevant assistance or direct you to the appropriate provider.

6. Shipping and Delivery Support

Customers experiencing shipment-related issues may contact us for assistance.

Examples include:

• A shipment confirmation has not been received.

• Tracking information is unavailable or has not been updated.

• The estimated delivery period has passed.

• A package appears to be missing or lost.

• The delivered parcel is visibly damaged.

• An incorrect product has been received.

• Delivery information needs to be corrected.

When contacting us about a delivery, please include your order number and tracking reference, if available.

We will review the relevant information and, where appropriate, assist in investigating the shipment with the delivery provider.

Estimated Standard Delivery Schedule:

Shipping stage	Estimated timeframe
Order processing	1–3 business days
Shipping transit	8–15 business days
Total estimated delivery	9–18 business days
Standard shipping	Free for eligible destinations

Delivery estimates and conditions are explained in greater detail in our Shipping & Delivery Policy.

Mandatory consumer rights concerning delayed, missing, or damaged deliveries remain unaffected.

7. Returns, Exchanges and Refund Requests

If you wish to return a purchase, request reimbursement, exchange a product, or report an issue with received merchandise, please contact:

Email: adinagrumblesop588@gmail.com

Customers covered by applicable European Union consumer protection legislation generally have a statutory right to withdraw from eligible online purchases within 14 calendar days after receiving the goods, subject to applicable exceptions.

You may communicate a valid withdrawal decision by email before the withdrawal deadline.

Our support team can provide return shipping information, the applicable return destination, and assistance with the process.

Please note that the registered business address is not necessarily the designated return receiving address.

Refunds and other remedies are handled in accordance with our Returns, Exchanges and Refunds Policy and applicable consumer protection legislation.

A valid statutory withdrawal does not require prior customer service approval.

8. Damaged, Defective or Incorrect Products

If your order arrives damaged, contains an incorrect item, or does not conform to the agreed product description, please notify us as soon as reasonably possible.

To help us investigate, we recommend providing:

• Your order number.

• A description of the product issue.

• Details of any missing or incorrect items.

• Photographs of the product or packaging, where available.

• Any relevant delivery information.

We will review the circumstances and provide an appropriate resolution in accordance with applicable law.

Depending on the issue, remedies may include repair, replacement, a price reduction, or reimbursement.

Customers' statutory rights relating to defective or non-conforming products are not restricted by the general return period for change-of-mind purchases.

9. Privacy and Personal Information Requests

Questions concerning the processing of personal information, cookies, data security, or privacy rights may be submitted through our customer support email.

Privacy Contact: adinagrumblesop588@gmail.com

Where applicable law provides such rights, individuals may request access to their personal information, correction of inaccurate information, deletion, restriction of processing, or other legally recognized actions.

Privacy requests are processed according to the requirements and deadlines established by applicable data protection legislation, including the GDPR where applicable.

Additional details are available in our Privacy Policy.

10. Business Registration and Contact Details

The following registered business information is provided for customer reference and transparency.

Legal Business Name: SANFLEX SLIBEMATERIALER ApS

Company Registration Number (CVR): 78117028

Registered Business Address: Arnold Nielsens Boulevard 66A, 2650 Hvidovre, Denmark

Website: https://kobca.shop

Customer Support Email: adinagrumblesop588@gmail.com

Customer Service Days: Monday–Friday, excluding public holidays.

Estimated Email Response Time: 1–3 business days.

The registered address identifies the legal business location and should not automatically be used for returning merchandise.

For returns, please obtain the applicable destination and shipping instructions through customer support.

11. Additional Information and Support

Before contacting us, you may find useful information in the following website policies:

• Shipping & Delivery Policy: Shipping destinations, processing time, delivery estimates, tracking, and transportation-related matters.

• Returns, Exchanges and Refunds Policy: Withdrawal rights, return procedures, shipping costs, reimbursements, and exchanges.

• Privacy Policy: Collection, use, protection, and management of personal information.

• Terms of Service: Information concerning website use, purchasing conditions, and related contractual terms.

If your question remains unresolved after reviewing these policies, you are welcome to contact us directly.

For faster identification of your inquiry, you may use an email subject such as "Order Inquiry," "Delivery Assistance," "Return Request," "Refund Question," or "Product Issue."

12. Get in Touch

We welcome inquiries relating to purchases and services available through our website.

Customer Support Email: adinagrumblesop588@gmail.com

Response Time: Generally within 1–3 business days.

We aim to provide clear, relevant, and reasonable assistance based on each customer's inquiry and the circumstances of their order.

All applicable mandatory consumer rights remain protected.