Returns, Refunds & Order Cancellation Policy

We are committed to providing customers with a clear and reliable shopping experience. This policy explains how to request a return, obtain a refund, exchange an eligible product, or cancel an order placed through kobca.shop.

We aim to handle after-sales requests fairly and transparently. All requests are considered in accordance with the terms below and applicable consumer protection legislation.

Nothing in this policy excludes, restricts, or overrides statutory consumer rights.

1. Return Eligibility and Withdrawal Period

Consumers in the European Union generally have a legal right to withdraw from an eligible online purchase within 14 calendar days without providing a reason.

For purchases of physical goods, the withdrawal period begins on the day the consumer, or a third party designated by the consumer other than the carrier, receives the goods.

For orders delivered in separate shipments, the withdrawal period generally begins when the final item is received.

To exercise this right, customers must communicate their decision to withdraw before the applicable deadline.

Email: adinagrumblesop588@gmail.com

A withdrawal request should preferably include the order number, purchased item, and contact information.

Customers are not required to provide a reason when exercising their statutory withdrawal rights.

2. Product Condition and Return Requirements

Products returned under the statutory withdrawal right may be inspected to determine their nature, characteristics, and functionality, in the same manner generally permitted when examining products in a physical retail store.

To help ensure safe transportation, customers are encouraged to:

• Return all accessories, manuals, and components originally included with the product.

• Use the original packaging when available or suitable protective packaging.

• Avoid unnecessary use, alterations, or damage.

• Keep proof of shipment until the return is completed.

Original packaging is recommended but is not an absolute condition for exercising a statutory withdrawal right.

If handling exceeds what is necessary to inspect the product and causes a reduction in its value, the customer may be responsible for that reduction to the extent permitted by applicable law.

Products that are defective, damaged, or incorrectly supplied are handled separately under the statutory consumer protection provisions described below.

3. How to Submit a Return Request

Customers wishing to return an eligible purchase should follow this procedure.

Step 1 — Contact Customer Support

Send a return or withdrawal request to:

adinagrumblesop588@gmail.com

Include your order number, the item concerned, and the nature of your request.

Step 2 — Receive Return Instructions

Our customer support team will review your request and provide the relevant return instructions, including the applicable return destination.

The registered business address is not necessarily the return processing facility. Customers should use the return address communicated for their request.

Step 3 — Send the Products Back

For statutory withdrawals, the customer must dispatch the goods without undue delay and no later than 14 calendar days after communicating the decision to withdraw, unless collection has been arranged.

We recommend selecting a delivery service with tracking and retaining shipping confirmation.

Step 4 — Refund Processing

Once the applicable refund conditions have been established, reimbursement will be arranged in accordance with the statutory deadlines described in Section 5.

Customers will be informed by email when their request has been processed.

Customers' statutory rights are not dependent on obtaining prior approval before communicating a valid withdrawal or returning goods within the applicable legal period.

4. Return Shipping Costs

For returns made because a customer has changed their mind, the customer is responsible for the direct cost of return shipping, provided this responsibility was disclosed before purchase and unless applicable law requires otherwise.

The actual shipping charge may vary depending on the parcel's weight, dimensions, destination, and selected delivery service.

For returns involving defective goods, incorrect items, or other circumstances for which the seller is legally responsible, return transportation costs will be covered as required by applicable consumer protection law.

If we agree to provide a prepaid return label or another return shipping arrangement, the relevant instructions will be communicated directly to the customer.

No separate restocking fee is charged for exercising the statutory right of withdrawal.

Customers will not be required to pay return shipping costs where the law assigns those costs to the seller.

5. Refund Amounts and Processing Time

For a valid statutory withdrawal, we will reimburse eligible payments received from the customer, including the cost of the least expensive standard delivery option originally offered, where required by law.

Additional delivery charges resulting from a customer's choice of an upgraded or express shipping service are generally not refundable beyond the standard delivery amount required by law.

Refunds will be made without undue delay and no later than 14 calendar days after we are informed of a valid withdrawal decision.

Where legally permitted, reimbursement may be withheld until we have received the returned goods or the customer has supplied evidence of having sent them back, whichever occurs first.

Refunds will normally be issued to the original payment method unless another method is expressly agreed upon in accordance with applicable law.

Customers will not incur additional fees for receiving a statutory reimbursement.

Following the issuance of a refund, the time it takes for the funds to appear in the customer's account may depend on the payment provider or financial institution.

6. Damaged, Defective, or Incorrect Goods

If an order arrives damaged, contains an incorrect product, is missing an item, or does not conform to the purchase agreement, customers should notify customer support as soon as reasonably possible.

Please email:

adinagrumblesop588@gmail.com

Where available, include:

• Order number and purchased product details.

• A description of the issue.

• Photographs showing damage, defects, or an incorrect item.

• Relevant shipping or delivery information.

Photographs may assist in evaluating a claim but are not an automatic prerequisite for exercising statutory consumer rights.

We will examine the information provided and arrange an appropriate remedy in accordance with applicable law.

Depending on the circumstances, available remedies may include repair, replacement, a proportionate price reduction, or a refund.

For consumer purchases covered by European Union legislation, statutory legal guarantees concerning product conformity remain applicable independently of the voluntary terms of this policy.

Customers will not be charged for remedies that must be provided free of charge under applicable law.

7. Exchanges and Replacements

Customers who wish to exchange an item should contact customer support with their order number and details of the requested exchange.

Exchange requests for personal preference, such as selecting another size, variation, or product, depend on product availability and the conditions communicated for the particular request.

If a requested replacement is unavailable, customers may be offered an alternative arrangement without affecting their statutory rights.

Where a product is defective or does not conform to the purchase contract, replacement requests will be handled in accordance with applicable consumer protection law.

Any additional payment or shipping arrangement for a voluntary exchange will be explained before the customer agrees to proceed.

8. Cancelling an Order

Customers may request order cancellation by contacting:

adinagrumblesop588@gmail.com

Please provide the order number and identify the order you wish to cancel.

If the order has not yet been dispatched, we will make reasonable efforts to stop processing and arrange any applicable refund.

If the shipment has already been dispatched, cancellation of delivery may not be possible.

In such circumstances, eligible consumers may still exercise their statutory right of withdrawal within the applicable period.

Cancellation requests do not remove or restrict any mandatory withdrawal rights provided by law.

9. Cash on Delivery Orders

Cash on Delivery (COD) applies only where this payment option is expressly available during checkout.

Customers selecting an available COD option must provide accurate recipient and delivery information to facilitate successful delivery.

Payment is collected according to the amount and terms displayed during checkout.

If a COD purchase qualifies for reimbursement, customer support will communicate an appropriate refund method.

Such refunds will be handled within the applicable legal deadlines and without imposing charges that are prohibited by law.

Availability of COD depends on the checkout options offered for the customer's location and order.

10. Legal Exceptions to Withdrawal Rights

Certain goods may be excluded from the statutory right of withdrawal where an exception is expressly permitted by applicable law.

Examples may include:

• Products manufactured according to a customer's individual specifications or clearly personalized.

• Goods that deteriorate or expire rapidly.

• Sealed products unsuitable for return for hygiene or health protection reasons after the seal has been removed.

• Sealed audio or video recordings and computer software that have been unsealed after delivery.

• Products that become inseparably mixed with other goods following delivery.

• Newspapers, periodicals, or magazines, subject to applicable exceptions.

• Other categories specifically exempted by applicable consumer legislation.

Any legally applicable exception will be interpreted in accordance with the relevant consumer protection rules.

A product will not be excluded from statutory return rights merely because its original packaging has been opened, unless a specific legal exception applies.

These exclusions do not remove customers' statutory remedies for defective or non-conforming goods.

11. Important Information About Returns

To facilitate the processing of returns and after-sales requests, customers are encouraged to communicate clearly with customer support and retain relevant order records.

Please ensure that returned items are packaged securely and that the correct return destination is used.

We recommend retaining receipts, tracking information, and correspondence until the matter has been resolved.

Return instructions may vary depending on the product and shipping location. Any applicable charges must comply with the terms disclosed before purchase and relevant consumer protection law.

We do not require customers to waive their statutory consumer rights as a condition of receiving after-sales assistance.

If a provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will take precedence.

12. Business and Customer Support Information

For questions about purchases, returns, refunds, cancellations, exchanges, or product-related concerns, customers may contact the following business:

Legal Business Name: SANFLEX SLIBEMATERIALER ApS

Company Registration Number (CVR): 78117028

Registered Business Address: Arnold Nielsens Boulevard 66A, 2650 Hvidovre, Denmark

Website: https://kobca.shop

Customer Service Email: adinagrumblesop588@gmail.com

The registered business address identifies the business location and should not be assumed to be the designated return shipping address.

For product returns, please refer to the return instructions provided by customer support.

We aim to respond to customer inquiries and resolve requests as promptly and fairly as reasonably possible.

This policy should be read together with the applicable information provided during checkout and any other consumer rights granted by law.