Versand

Shipping & Delivery Policy

Last Updated: October 12, 2026

This Shipping & Delivery Policy provides information about order handling, shipping destinations, delivery charges, transportation times, shipment tracking, and procedures for resolving delivery concerns relating to purchases made through kobca.shop.

We aim to provide accurate shipping information and maintain transparent communication throughout the order fulfillment process.

All delivery arrangements are subject to applicable consumer protection laws. Mandatory consumer rights remain unaffected by this policy.

1. Available Shipping Destinations

Standard delivery is offered to the following European countries:

  • Germany

  • Austria

  • Italy

  • Spain

  • Portugal

  • Poland

  • Czech Republic

  • Slovakia

  • Slovenia

  • Croatia

  • Greece

  • Romania

  • Bulgaria

  • Estonia

  • Latvia

  • Lithuania

Shipping eligibility may depend on product availability, destination, and transportation arrangements.

The final available delivery options will be displayed during checkout.

For questions regarding delivery to a particular location, please contact adinagrumblesop588@gmail.com.

2. Standard Shipping Charges

Standard Shipping: Free

We offer free standard shipping for eligible purchases delivered to the countries listed above.

There is no minimum purchase amount required for free standard shipping unless a different condition is clearly displayed before checkout.

If an alternative paid shipping service is offered, its applicable charge will be disclosed before the customer completes the order.

Any mandatory charges associated with delivery will be communicated in accordance with applicable law.

3. Order Processing Time

Estimated Processing Time: 1–3 Business Days

Orders are generally prepared for shipment within 1–3 business days after successful order confirmation.

Our regular order processing days are Monday through Friday, excluding applicable public holidays.

Processing may include verifying the order information, confirming payment, preparing the products, packaging, and arranging collection by a shipping provider.

Orders submitted on weekends or public holidays are generally processed beginning on the next business day.

If an unexpected processing issue materially affects an order, we will take reasonable steps to inform the customer.

4. Estimated Shipping and Delivery Times

Our standard shipping estimates are as follows:

Delivery stage Estimated timeframe
Order processing 1–3 business days
Shipping transit 8–15 business days
Total estimated delivery 9–18 business days
Standard shipping fee Free

The total estimated delivery period includes both the time required to prepare an order and the time spent in transportation.

Business days generally exclude Saturdays, Sundays, and relevant public holidays.

These estimates apply under normal operating circumstances and are not a guarantee of delivery on a particular date.

Delivery times may be affected by the destination, local transportation conditions, customs procedures, holidays, weather, and other circumstances.

Where a legally binding delivery deadline applies, the applicable legal requirements take precedence.

5. Delivery Partners and Shipping Arrangements

Orders may be transported through suitable national or international logistics providers, depending on the destination and available delivery services.

Where applicable, shipping providers may include DHL, DPD, UPS, FedEx, or other logistics operators.

The carrier used for an individual shipment may vary according to the delivery address, product characteristics, and operational requirements.

Where shipment tracking is supported, the relevant information will be provided after dispatch.

6. Shipment Tracking and Notifications

Once an order has been dispatched, we generally send a shipping confirmation to the email address provided at checkout.

Where available, the notification will contain the carrier name, tracking number, and relevant tracking instructions.

Tracking information may require additional time to appear in the carrier's system after the parcel has been collected.

If the tracking status remains unchanged for an unusually long period, customers may request assistance by contacting:

adinagrumblesop588@gmail.com

Please include your order number and tracking details, where available.

7. Shipping Delays and Delivery Problems

We make reasonable efforts to arrange shipping within the estimated delivery period.

Occasionally, delays may occur due to circumstances affecting transportation or order fulfillment.

Potential causes include adverse weather, customs inspections, carrier capacity limitations, public holidays, transportation disruptions, or delivery restrictions.

If a parcel has not arrived within the estimated timeframe, please contact customer support.

We will review the available tracking information and, where appropriate, coordinate with the delivery provider.

If delivery does not occur within a legally applicable or agreed deadline, customers retain all statutory remedies available under consumer protection law.

Where applicable, these may include requiring delivery within an appropriate additional period and terminating the contract if the applicable legal requirements are satisfied.

8. Delivery Address Accuracy

Customers are responsible for providing complete and accurate delivery information during checkout.

This includes the recipient's name, street address, postal code, country, and any contact information reasonably necessary for delivery.

If an error is discovered before dispatch, please contact us promptly.

We will make reasonable efforts to update the relevant information if the order has not yet progressed too far through fulfillment.

Once a parcel has been transferred to a shipping provider, address changes may depend on the carrier's capabilities.

Any additional charges resulting from incorrect delivery information will be considered according to the individual circumstances, the information disclosed before purchase, and applicable law.

9. Import Duties, VAT and Customs Procedures

Depending on the destination, product origin, and applicable regulations, shipments may be subject to customs clearance or taxation requirements.

Any additional amounts legally payable by the customer must be disclosed as required by applicable consumer protection and pricing laws.

Customers will not be charged undisclosed mandatory fees contrary to applicable law.

Where import procedures are necessary, delivery may be affected by customs processing times.

Relevant tax and shipping information provided during checkout forms part of the applicable purchase information.

10. Lost, Missing or Damaged Parcels

If a shipment appears lost, arrives damaged, or contains an incorrect or incomplete order, please contact customer support.

Where available, provide your order number, tracking information, a description of the issue, and relevant photographs.

We will investigate the circumstances and provide an appropriate response.

Where the seller remains legally responsible for the shipment or the conformity of the supplied goods, an appropriate remedy will be arranged under applicable law.

Under applicable consumer protection rules, the risk of loss or damage generally passes to the consumer when the consumer or a designated third party, other than the carrier, obtains physical possession of the goods, subject to statutory exceptions.

Customers' legal rights relating to missing, damaged, defective, or incorrectly supplied goods remain unaffected.

11. Unsuccessful Delivery Attempts

Delivery may occasionally be unsuccessful because of incomplete address information, an unavailable recipient, access restrictions, or other delivery-related difficulties.

In such situations, the logistics provider may attempt redelivery, hold the parcel for collection, or return it according to the applicable delivery procedures.

Customers should consult the carrier's available notifications and contact us where additional support is required.

Any arrangements for redelivery, cancellation, or reimbursement will comply with applicable consumer protection legislation.

12. Changes and Cancellations

Customers wishing to change or cancel an order should contact us as soon as possible.

Email: adinagrumblesop588@gmail.com

If an order has not yet been dispatched, we will make reasonable efforts to accommodate the request.

Once shipping has started, certain modifications may no longer be possible.

Any statutory withdrawal or cancellation rights remain available regardless of the shipment status, subject to the applicable legal conditions.

Further details concerning product returns, exchanges, and reimbursements are available in the Returns & Refunds Policy on our website.

13. Circumstances Beyond Reasonable Control

Exceptional events such as natural disasters, major transportation interruptions, government restrictions, serious infrastructure failures, or other unavoidable circumstances may affect delivery operations.

Where such circumstances arise, we will make reasonable efforts to communicate relevant developments and reduce avoidable disruption.

Nothing in this section removes or limits mandatory rights relating to delivery, cancellation, refunds, or other consumer protections.

14. Customer Support and Business Information

For assistance with delivery availability, shipping charges, order processing, shipment tracking, delivery delays, or other transportation-related concerns, please contact:

Legal Business Name: SANFLEX SLIBEMATERIALER ApS

Company Registration Number (CVR): 78117028

Registered Business Address: Arnold Nielsens Boulevard 66A, 2650 Hvidovre, Denmark

Website: https://kobca.shop

Customer Support Email: adinagrumblesop588@gmail.com

Our customer support team will review inquiries and provide relevant assistance based on the circumstances of each order.

This Shipping & Delivery Policy should be read together with the Returns & Refunds Policy, Privacy Policy, and Terms of Service available on the website.