AGB
Terms of Service and Conditions of Purchase
Last Updated: October 12, 2026
1. Introduction and Application
These Terms of Service establish the conditions applicable to visitors and customers using https://kobca.shop, including product browsing, online purchases, payments, deliveries, account access, and after-sales services.
Please review these Terms before submitting an order. By accessing the website, visitors agree to use its services lawfully. Purchases are governed by the contractual conditions presented before order confirmation and any applicable consumer protection legislation.
Nothing in these Terms is intended to exclude or reduce rights that cannot legally be waived.
2. Business Identification and Contact
The following information identifies the registered business associated with these Terms, subject to confirmation that it is the actual website operator.
Legal Business Name: SANFLEX SLIBEMATERIALER ApS
Business Registration Number (CVR): 78117028
Legal Structure: Private Limited Company (ApS)
Registered Address: Arnold Nielsens Boulevard 66A, 2650 Hvidovre, Denmark
Website: https://kobca.shop
Customer Support Email: adinagrumblesop588@gmail.com
Customers may use the contact email for inquiries concerning orders, payment, product information, shipping, returns, refunds, and other service matters.
3. Online Shopping Services
The website provides an online platform through which customers can review available merchandise and submit purchase orders.
Services may include product information, checkout facilities, payment arrangements, shipment coordination, delivery updates, and customer assistance.
Some functions depend on external service providers, including payment processors, technical infrastructure providers, and delivery operators.
Website features may be updated, temporarily suspended, or modified for legitimate technical, security, operational, or legal reasons.
Any such changes will be implemented without unlawfully affecting existing customer contracts.
4. Customer Responsibilities
Customers must provide accurate information when purchasing products or using available website services.
Relevant information may include the customer's name, email address, telephone number, delivery address, and billing details.
Where customer accounts are supported, account holders should maintain the confidentiality of their access credentials and promptly report suspected unauthorized access.
Customers must not use false identities, submit fraudulent orders, or provide payment information without proper authorization.
We may take proportionate steps to prevent fraudulent transactions or protect website security where legally permitted.
5. Product Information and Availability
Product descriptions, images, specifications, and available options are intended to help customers make informed purchasing decisions.
We aim to present product information clearly, including relevant characteristics, available variations, and pricing.
Minor visual differences may occur due to lighting, photography, or display settings. Such differences do not limit statutory rights where goods fail to conform to their description or the purchase contract.
Product availability may change, and certain items may become unavailable before an order is accepted.
If a material product error or availability issue affects an order, customers will be informed and provided with the remedies required by applicable law.
6. Orders and Purchase Confirmation
Customers can place orders using the checkout process available on the website.
Before completing a purchase, customers should be given an opportunity to review the products selected, quantities, delivery information, and total price.
Submitting an order does not override any legally required steps for contract formation.
Order acceptance and confirmation will be determined by the checkout information, subsequent communications, and applicable law.
An order may be subject to reasonable checks concerning product availability, payment authorization, delivery eligibility, or suspected fraud.
Where an order cannot be fulfilled, the customer will be informed and any payment due for reimbursement will be returned in accordance with applicable law.
7. Prices, Taxes and Payment
Product prices are displayed in the currency indicated on the website.
The total amount payable, including applicable taxes, mandatory charges, and delivery fees, must be disclosed before a customer places an order.
Only payment methods actually available at checkout can be selected.
Payment services may be provided through independent financial or payment processing organizations.
Customers should never send full payment card details, card security codes, or account passwords through ordinary email.
Any payment-related charges must be clearly disclosed and comply with applicable consumer protection requirements.
8. Shipping and Delivery
Delivery is available to destinations supported by the website's shipping arrangements and confirmed during checkout.
The delivery estimates stated in the source policy are:
| Shipping Stage | Estimated Time |
|---|---|
| Order preparation | 1–3 business days |
| Transportation after dispatch | 8–15 business days |
| Total estimated delivery | 9–18 business days |
| Standard shipping | Free for eligible destinations |
Business days generally exclude weekends and applicable public holidays.
Delivery estimates may be affected by carrier operations, customs procedures, weather conditions, or other circumstances beyond reasonable operational control.
The actual delivery arrangements, destinations, and shipping charges must be displayed accurately before purchase.
Customers should consult the Shipping & Delivery Policy for additional information.
Statutory rights relating to delayed delivery and non-delivery remain unaffected.
9. Delivery Tracking and Problems
Where tracking is supported, shipment information may be provided after an order has been dispatched.
Customers should contact support if a delivery has not arrived within the applicable delivery period or if tracking information indicates a problem.
If goods are missing, damaged during transportation, or materially different from the order, customers may report the issue through the support email.
We will review the circumstances and arrange appropriate assistance or remedies in accordance with applicable law.
Responsibility for delivery-related risks will be determined by the applicable consumer protection rules and the circumstances of the transaction.
10. Returns and Statutory Withdrawal Rights
Consumers covered by European Union distance-selling legislation generally have the right to withdraw from an eligible purchase within 14 calendar days after receiving the goods, without providing a reason.
The statutory withdrawal period and any applicable exceptions are governed by relevant legislation.
Customers may communicate their withdrawal decision by emailing:
Following a valid withdrawal notification, the goods must generally be returned within 14 calendar days unless another lawful arrangement applies.
Reimbursement must be made without undue delay and no later than 14 calendar days after notification of withdrawal, subject to any lawful right to withhold reimbursement pending receipt of returned goods or evidence of their dispatch.
The Return, Refund and Exchange Policy provides additional information concerning procedures, costs, and applicable exceptions.
Mandatory withdrawal rights take precedence over conflicting contractual provisions.
11. Defective Products and Consumer Guarantees
Customers are entitled to statutory remedies where purchased goods are defective, incorrectly supplied, or otherwise fail to conform to the sales agreement.
Depending on the circumstances and applicable legal requirements, remedies may include repair, replacement, an appropriate reduction in price, or termination of the contract with reimbursement.
Any voluntary commercial warranty offered with a product operates separately from statutory consumer rights.
Customers may contact support with their order number and a description of the issue.
Additional supporting information, such as photographs, may be requested where reasonably necessary, but customers will not be deprived of mandatory rights solely because such materials are unavailable.
12. Order Changes and Cancellations
Customers wishing to change or cancel an order should contact customer support as soon as possible.
Requests may involve product selections, quantities, recipient information, or delivery details.
Where an order has not been dispatched, reasonable efforts will be made to accommodate feasible modifications.
After dispatch, changes may depend on the carrier and shipment status.
The inability to stop a shipment in transit does not automatically remove any statutory right of withdrawal.
Any cancellation-related reimbursement will be handled according to applicable law.
13. Acceptable Website Use
Visitors must use the website responsibly and in compliance with applicable laws.
Prohibited activities include unauthorized access to accounts or systems, fraudulent purchases, deliberate interference with website functionality, introduction of malicious software, impersonation, and unlawful use of protected website materials.
Automated activity that unlawfully disrupts website operation or security is not permitted.
Where misuse is identified, reasonable and proportionate protective measures may be taken.
Nothing in this section prohibits conduct expressly protected by applicable law.
14. Intellectual Property
Website materials may include product photographs, written descriptions, software, graphics, designs, and other protected content.
Intellectual property rights remain with their respective lawful owners.
Visitors may access website materials for legitimate personal shopping and informational purposes.
Unauthorized commercial reproduction, redistribution, or exploitation of protected materials may be prohibited by applicable law.
Legally permitted uses and statutory exceptions remain unaffected.
15. External Services
Certain website operations may involve third-party providers responsible for payments, hosting, delivery, security, or other technical functions.
Independent providers may apply their own contractual terms and privacy policies to services they operate.
Customers may review the relevant provider information where appropriate.
The involvement of a third-party provider does not remove responsibilities that remain with the seller under applicable consumer law.
16. Privacy and Personal Information
Personal information may be processed in connection with purchases, payments, deliveries, customer communications, returns, refunds, website security, and legal compliance.
The Privacy Policy explains the categories of information collected, the purposes and legal bases of processing, potential recipients, retention arrangements, and individual data protection rights.
Where the General Data Protection Regulation applies, relevant processing activities are subject to its requirements.
Privacy-related inquiries may be submitted to:
17. Website Availability and Maintenance
Reasonable efforts will be made to maintain website functionality and the availability of essential shopping services.
Temporary interruptions may occur because of technical maintenance, software updates, hosting failures, network issues, or security incidents.
When operational problems arise, appropriate steps will be taken to investigate and address them.
Temporary website unavailability does not automatically cancel existing purchase agreements or release the seller from mandatory legal obligations.
18. Events Beyond Reasonable Control
Certain events outside reasonable operational control may affect order processing, website access, or delivery arrangements.
These may include severe weather, natural disasters, major infrastructure disruptions, government restrictions, or significant transportation interruptions.
Where